Personalised Gift Information
Due to the production process involved in the creation of our Personalised Gifts we have created the following fact sheet to assist with the purchase of your chosen unique personalised gift. Please note: personalised products are made specially for you and are therefore non-refundable. Although we try our very best to keep to our published timelines due to the handmade nature of these items occasionally a fault can occur in production and the process will start again, naturally this will delay the dispatch of your item. All personalised gifts are dispatched separately direct from our production department. Should you have any further questions please do not hesitate to contact our friendly Customer Service team.
How Long Can My Message be?
On each product page there are boxes towards the bottom of the page where you enter your personalised message requirements. For your assistance the boxes are limited to the amount of characters that are available per line for your chosen gift. Please note: characters include letters, punctuation and spaces - we unable to process text language or special characters.
Printed glass information
Due to the nature of this product design please note that due to the production process colours may vary and can achieve different results from the images on screen; the design has a frosted appearance on the outside of the glass and will appear differently on the inside. However we strive to make our colours as accurate as possible before being despatched.
Dispatch Lead Times - Standard Delivery
Engraved, Printed, Embroidered and Candles – will be dispatched between 1-3 days*
Ceramic , Clothing, Cushions & Printed Glass – will be dispatched between 3-5 days*
* All orders placed before 1pm will go into production the same day, all orders after 1pm will be processed as the next working day.
Dispatch Lead Times - Express Delivery (Please note we are unable to offer a Saturday delivery service for personalised gifts)
Engraved, Chocolate, Teddies, Cards, Dye-Sub Mugs, Embroidered* – if ordered before 1pm item will be dispatched the same day, if order is placed after 1pm item will be dispatched the next day.
Printed Items & Candles* – are not available for next day delivery but will be marked as express delivery (dispatched between 3-5 days and delivered the next day via courier).
Ceramic, Clothing, Cushions & Printed Glass *– are not available for next day delivery but will be marked as express delivery (dispatched between 3-5 days and delivered the next day via courier).
* Please Note - orders that contain more than 3 items with different processes cannot be guaranteed Next Day or Express delivery.
* Deliveries to Southern Ireland and Northern Areas of Scotland are dispatched via a two day service. Deliveries to Europe and Rest of World please contact Customer Services for an estimated delivery timeline.
Warning: please double check the spelling and punctuation of your personalisation as how it appears at checkout will be how it appears on the product, including spacing and punctuation. Please do not include accents, special symbols or text language as some of our processes will not allow this and they will be automatically removed.