pink girly gifts for women and personalised gift ideas for her

Help


Thank you for visiting Fabu-licious.com

Here are a list of Q & A's we hope you will find of use (quick links below). Should you have a question that is not listed below; simply use our contact form, located at the top of the page, or call us on 0845 094 4032 (Monday-Friday, 9.30am - 4.00pm GMT) Customer Services are closed at weekends and on Bank/Public Holidays and customer correspondance received during this time will be responded to on the next available working day.

Placing an order

How do I order from Fabu-licious?

Is it safe to buy online at Fabu-licious?

Can I place an order from outside the UK?

Who do I contact if I have a question relating to my order or your Fabu-licious items?

How will I know that you've received my order?

How do I cancel an order?

Do you offer a gift-wrapping service?

Delivery

What are your delivery charges?

Which countries do you deliver to?

When will my goods arrive?

What if I need my order the next day?

Can I have my goods sent to a different delivery address?

What happens if I'm not there to sign for my goods?

What information will the delivery note include on it?

Returns Policy

What is your returns policy?

What should I do if the goods arrive damaged?

Complaints Procedure

What is your complaints procedure?

Placing an order

How do I order from Fabu-licious?
^ Top

There are three ways of ordering:

  1. On-line through our *SagePay secure payment facility; we accept Visa, MasterCard, Visa Delta/Connect, Maestro payments
  2. Via PayPal - you can either use your own Paypal account or pay via the Paypal secure system.
  3. Email us on accounts@Fabu-licious.com; please include a telephone number to enable one of our customer services team to contact you for payment details.

Please note - * To help prevent Internet fraud all orders pass through a payment security check that can cause delays, for further information please refer to our published Terms & Conditions. 

Is it safe to buy online at Fabu-licious? ^ Top

Naturally, we understand that some customers maybe concerned about buying online. Fabu-licious.com uses the most advanced software available to encrypt your credit/debit card details (SSL - Secure Sockets Layer). The details you enter are coded, making it unreadable to anyone but Fabu-licious. When you enter a secure area you will notice the padlock on the bottom right of your screen. For further details Click Here

Can I place an order from outside the UK? ^ Top

Yes, we currently accept orders from Europe. Many people use our Fabu-licious.com gift service to send gifts to loved ones. All Payments will be made in £GBP.

Who do I contact if I have a question relating to my order or your Fabu-licious items? ^ Top

You can email us at Help@Fabu-licious.com and we will aim to answer your enquiry within 12 hours of receipt. However, if the matter is of an urgent nature please call 0845 094 4032
Please note - Whilst we understand that some customers may prefer to speak to a customer services advisor, our current surveys indicate that above anything else our customers have overwhelmingly said that they want quality products at excellent prices. Corresponding via e-mail has a lower cost to us than a call centre; the saving this allows is then built into our prices and passed on to our customers.

How will I know that you've received my order? ^ Top

Your order will be confirmed on screen immediately and you will also receive an order confirmation email from us. To aid easy tracking you will recieve email notifications once your order is being procesed by our team and upon despatch. Please note that if you have ordered by phone or email and haven't provided an email address you won't receive an email.

How do I cancel an order? ^ Top

We aim to despatch your order on the date of purchase, subject to usual security checks and stock availability, therefore if your order has already been despatched cancellation may not be possible; In this instance we do offer a 100% refund policy. PLEASE NOTE: Due to the personal nature of our Personalised Gifts we are unable to cancel an order once the item has gone into production. Personalised products are made specially for you and are therefore non-refundable. Also for Health & Safety reason we are unable to offer returns on items of a personal or food based nature. In the first instance you should email us at help@Fabu-licious.com and one of our customer services team will assist you.

Do you offer a gift-wrapping service? ^ Top

If you require your gift to be wrapped, we offer this service for an additional cost of £4.00 - please tick the box requesting this service and add your personal message in the box provided at the base of the page. We are only able to offer this service for deliveries within the UK, due to customs restrictions. Please note that if the gift is subsequently returned we are unable to refund this charge. Please refer to Gift Wrapping page for further information.

Delivery

*Please note that all delivery time lines only start once you have received notification of despatch.

What are your delivery charges?

Please refer to our Delivery Information Page

^ Top
Which countries do you deliver to? ^ Top

We currently deliver to the UK and Europe. If you find the country that you wish to ship to is not appearing on our countries list, please contact customer services on 0845 094 4032, who will rectify this for you.

When will my goods arrive? ^ Top

If you order before 3pm we aim to despatch the same day, subject to stock availability, order weight and *payment security checks. UK customers can expect their products to be shipped using Royal Mail 1st Class service, with estimated delivery of between 1 - 3 days of shipping. A signature will be required on a delivery dependent on the value of the order. Overseas customer delivery times will be within 5 - 10 working days. This does vary dependent on location & courier, please contact our customer services team for an accurate time line. A signature will be required on delivery *Payment security checks can delay an orders approval by up to 84 hours. Please refer to our Personalised gift Information page for delivery information for these unique gifts.

*see terms & conditions

What if I need my order the next day? ^ Top

Not an issue, please visit our Delivery Information page for further information

Can I have my goods sent to a different delivery address? ^ Top

Many of our Fabu-licious customers require delivery to either a work address or to the address of a Fabu-licious girlie friend or relative, we have therefore enabled our site to offer this service. However, we will need your billing address as well. When you enter the checkout process please ensure you complete both the billing address and preferred delivery address sections. If you are ordering by phone, post or e-mail, please ensure to include both your billing address, and the delivery address, if different.

What happens if I'm not there to take delivery of my order? ^ Top

Often, Mr. Postie will forget to leave a 'While You Were Out' card, therefore if your parcel is not delivered within 5 days of dispatch please visit your local depot to see if a failed delivery attempt has taken place and if the parcel is awaiting collection; in 97% of delayed delivery cases a parcel is found safely by our customers at the local sorting depot. Our Customer Services team will be happy to supply you with the tracking reference for orders sent via Express delivery, Recorded Delivery or Courier.

What information will the delivery note include? ^ Top

Many orders are gifts for her, we therefore attempt to limit the information that each delivery note contains. However, product code, product title and quantity are included. Please remember that we will need the delivery note for any returns. Delivery notes for overseas customers may contain more information due to Customs legislation.

 

Returns Policy

What is your returns policy? ^ Top

Fabu-licious.com prides itself on the quality of the goods and service we offer, as such we are happy to offer a '100% refund' returns policy. If for any reason you are unhappy with your purchase you can return it for an exchange or refund within 14 days of delivery, providing it has not been worn or used and is in its original packaging. Please note: Due to the unique personal nature of our personalised gift collection we are not able to accept these products as a return. For reasons of hygiene and Health & Safety regulations we are unable to accept items of a personal nature, such as jewellery or food based items, or items that have been personalised as a return unless it is faulty or agreed by Customer Services. Please follow the process below:

  1. Email our Customer Services team at help@Fabu-licious.com
  2. Notify whether you would like the item exchanged or refunded
  3. A returns number will then be supplied
  4. Place the item in its original packaging, or packaging that will protect the item during posting. Please make sure to include a note of your order number, reason for return and clearly re-address the parcel. We strongly recommend that you use a signed for postal service in case any items are lost/damaged in transit

If the item is faulty or being returned due to a picking error we will also refund the return postage cost; please note: if you choose to retrun the parcel via a premium service i.e recorded delivery, the extra charges for these services will not be refunded.. Where goods returned are not faulty we will only be able to refund the cost of the individual item. Refunds are processed to the card used for the original purchase. Please note: personalised products are made specially for you and are therefore non-refundable.

What should I do if the goods arrive damaged? ^ Top

If any part of your order arrives damaged, please accept our sincerest apologies. Contact us via email within 48 hours so that we can take this up with the delivery agent. You then have 7 days to return the item - details above. A refund will be made for the standard cost of the return postage and a replacement will be immediately despatched or refund processed.

 

Complaints Procedure

What is your complaints procedure? ^ Top

If you have any comments or complaints regarding our website, please don't hesitate to email us, marking it for the attention of Jayne Pointon, Customer Services Manager at Help@Fabu-licious.com.We are always looking of ways to improve our services.

Contact Information

In the first instance please email us at the address below and we will answer your enquiry within 12 hours of receipt (if not quicker), however if you need further assistance please call Customer Services Monday to Friday between 9.30am - 4.00pm GMT - Customer Services is closed on Bank Holidays and weekends.

Within the UK: 0845 094 4032

Outside the UK: +44 845 094 4032

E-mail to: info@Fabu-licious.com

Out of these hours we have an answer phone facility, please leave any enquiries and your email address and we will contact you on the next available working day.